Refund policy
We'd like you to see your bag at home, in daylight. If it isn't right, you can send it back.
30 days to change your mind
You have 30 days from the day your order is delivered to tell us you'd like to return it. This includes your 14-day legal right to cancel.
How to return
- Email us at infonamristudio@gmail.com within 30 days of delivery with:
- your order number
- the bag(s) you're returning and why
- your full name and address
- a photo, if your bag is faulty or damaged
- We'll reply with the return address and instructions. Please don't send anything back before you hear from us: parcels sent to the delivery sender can't be accepted.
- Send your bag back within 14 days of telling us, well packed and ideally tracked. Keep your proof of postage.
Return postage
Returns are not free. Unless your bag is faulty or not what you ordered, the cost of sending it back is yours. Returns go to our returns centre in Asia, so international postage applies. We'll confirm the exact address when you contact us.
Condition
Please return your bag unused, in its original packaging, with any tags, dust bag and parts it came with. You're welcome to handle it as you would in a shop. If it comes back showing use or damage beyond that, we may reduce your refund to reflect the loss in value.
Refunds
We aim to process your refund within 7 working days of your return arriving, and always within 14 days of receiving it or your proof of postage. We refund to your original payment method (card, Apple Pay, Google Pay or Klarna), with no fee. UK delivery is free, so there's no delivery charge to refund.
Build your set orders
Set savings depend on how many bags you keep. If you return part of a set order, we recalculate the saving on the bags you keep: keep three and 15% still applies, keep two and it's 10% on both, keep one and it's at its standard price. We refund what you paid for the returned bags, less any saving that no longer applies.
Orders already on their way
Orders go to our fulfilment centre as soon as they're placed, so we may not be able to stop one once it has been dispatched. You can still cancel: tell us by email, wait for it to arrive, and return it as above.
Faulty or wrong items
If your bag arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll cover the return postage and offer a replacement or a full refund, as you prefer. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
12-month guarantee
If stitching comes undone or hardware breaks within 12 months of delivery through normal use, we'll replace your bag, or refund you if that style is no longer available. This is in addition to your statutory rights.
Model cancellation form
Optional: an email works just as well.
To: Namri Studio, Switzerland · infonamristudio@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name:
Address:
Signature (only if this form is sent on paper):
Date:
Contact
Namri Studio · Switzerland · infonamristudio@gmail.com