Shipping policy
Where we deliver
We deliver to addresses in the United Kingdom only.
Cost
Delivery is free and tracked on every order. There's nothing to add at checkout.
When it arrives
- We dispatch within 1–2 working days of your order.
- Your bag arrives within 5–8 working days of ordering.
- Working days are Monday to Friday, excluding UK bank holidays.
Orders are sent from our fulfilment centre in Asia. Sometimes carrier or customs delays outside our control can add a few days. If that happens, we'll keep you updated.
Tracking
As soon as your order leaves us, we email you a tracking link so you can follow it all the way to your door.
Phone number
We ask for a phone number at checkout so the courier can contact you about your delivery.
Check your address
Please check your delivery address before you order. If you spot a mistake, email us straight away: we can change it until your order is dispatched.
If your parcel doesn't arrive
If your order hasn't arrived within 8 working days of ordering, or tracking hasn't moved for several days, email us with your order number. We'll chase it with the carrier, and if it's lost we'll send a replacement or refund you in full.
Damaged on arrival
If your bag arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll put it right at no cost to you.
Cancelling an order
Orders go to our fulfilment centre as soon as they're placed, so we may not be able to stop one once it's dispatched. You can still cancel after it arrives: see our Return and refund policy.